After-care, returns and cancellation policy
We are justifiably proud of our after-care service. Many of our customers come to us because they trust us to respond responsibly on the rare occasion when there is a problem with their purchase.
If you place an order with us on-line or by telephone, we will accept back any goods which are not satisfactory for any reason for a full refund providing they are in an un-used, un-opened and in an 'as new' condition within 7 working days from the day after you receive the goods.
Please let us know that you will be returning the goods within 7 working days of receipt.
You also have an unconditional right to cancel your order within 7 working days from receipt of the goods without giving a reason and we will then refund your money less delivery charges as soon as possible but within 30 days of your cancellation and return of the goods.
Unwanted goods have to be returned at your expense.
This does not affect your statutory rights as a consumer.